Ordering FAQs

We hope you find ordering online a simple and easy process, and that you love your new goodies as much as we did in choosing them. Please also have a look at our terms and conditions page, or contact us in the shop if you aren't sure about something.

Don't worry, ff you email or call, we can amend your order for you. Please contact as soon after you have made the order as possible, or we may have already packaged and sent your goodies off to you, which, unfortunately, will incur a cost to rectify the mistake.

We currently use either UPS or Royal Mail for deliveries and in most cases your parcel should arrive within 3 - 5 days. This can take longer at busy times such as the months leading up to Christmas.

We strive to make our descriptions and photos as true to life as possible but we understand that occasionally the item you receive may not quite be what you were expecting. For online orders, we are happy to refund your order if it is returned to us in the condition it was dispatched. Please contact us within 14 days if you would like to do this. See the terms and conditions section for full details.

If you would like a larger item posted (for example lamps), then we ask that you contact the shop so that we can quote you a postage price as these pieces are too large for our standard delivery price. For items of furniture we can give you a quote from a courier or you are welcome to request a quote from companies such as anyvan.com

Please check out our delivery & returns page for more information.

Yes you can! Please contact the shop directly to tell us where you live for a delivery quote. This isn’t currently an option for large items though.

We can still post to you but for these areas, please contact the shop for a delivery quote.

Please contact the shop on 01769 579483 or via email and we can advise when we expect an item to be back in stock.We regularly order in new stock of our Braided Rug range for instance, so stock levels will fluctuate. Items can be reserved and we will let you know when they arrive. (This is not the case for vintage homewares or furniture - see question below)

Chalk Paint FAQs

Do you have a burning question about using Annie Sloan Chalk Paint - we may have the answer here. If not feel free to contact us for help.

In most cases, you won’t need to. However, if you are painting an item that has peeling, flaking old paint on it, you will need to remove this. Although Chalk Paint does not peel or flake, the old paint underneath will push it off. Very occasionally you may come across an item that ‘bleeds’ or stains the paint. It is wise to test an area of the piece you are painting, and if this staining occurs after a coat of Chalk Paint use a primer such as ZinsserBin.

Chalk Paint is a water based paint, so the wax or lacquer is the protective coating that will give the paint a hard wearing finish. Without this your paint will mark easily and you cannot wipe it clean.

The Annie Sloan bristle and flat brushes are high quality brushes designed to work well with the paint. If you are just starting out on your Chalk Painting journey, you may want to try using a brush you have at home. But we have to say that if you decide to buy one of Annie’s brushes you won’t be disappointed.

Once your Chalk Paint is dry, you need to apply at least two thin coats of clear wax. You can do this with a lint free cloth (old sheets cut up are ideal), or use a Wax Brush. This has been designed to get into texture in the paint to ensure you have a lovely protective coating. Always use a lint free cloth to remove any excess, as this will stay sticky and not cure or harden off. The wax will take 7-14 days to cure completely.


Other FAQs

Vintage or preloved items will have possibly seen some age related wear and tear, which adds to the charm and character of the piece of furniture or homeware.  We try and detail this in photos and description as much as possible, but feel free to contact the shop if you would like more information.

Please contact the shop on 01769 579483 or via email and we can advise when we expect an item to be back in stock.We regularly order in new stock of our Braided Rug range for instance, so stock levels will fluctuate. Items can be reserved and we will let you know when they arrive. (This is not the case for vintage homewares or furniture - see question below)

In most cases, our furniture are vintage one off pieces, but if you contact the shop we can see if we can ‘source’ something similar for you.